Refund policy
Thank you for shopping with Crystal Kiwi. Due to the handmade, spiritual, custom, and personal nature of our products and services, all sales are considered final.
REFUNDS
Crystal Kiwi does not generally offer refunds, returns, or exchanges.
However, in certain circumstances, refunds, replacements, or store credit may be offered at the sole discretion of Crystal Kiwi where deemed fair and appropriate.
Any resolution offered does not create an ongoing obligation to provide refunds in future cases.
NON-REFUNDABLE ITEMS
The following are strictly non-refundable unless required by law:
-
Tarot readings
-
Astrology readings
-
Intuitive guidance services
-
Digital products
-
Custom or personalised items
-
Spell jars
-
Ritual products
-
Opened candles, oils, sprays, wax melts, or consumable products
-
Sale items
DAMAGED OR INCORRECT ORDERS
If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with photographs and your order number. We will review each case individually and may offer a suitable resolution at our discretion.
NO GUARANTEED RESULTS
Crystal Kiwi does not guarantee manifestations, healing, relationship outcomes, life changes, or specific spiritual results. Products are sold for symbolic, spiritual, and entertainment purposes only.
CONTACT
If you have an issue with your order, please contact us and we will review the matter fairly.
DISCLAIMER
By purchasing from Crystal Kiwi, you acknowledge and accept that all products and services are offered for spiritual, personal, and entertainment purposes only. Crystal Kiwi makes no guarantees regarding results, outcomes, manifestations, healing, or life changes.
Refund requests made on the basis of unmet expectations, subjective experience, spiritual outcomes, or personal beliefs will not be accepted.
Crystal Kiwi reserves the right to assess all concerns on an individual basis and make final decisions regarding any goodwill resolution offered.
