Contact information

If you have any questions regarding your order, products, services, or policies, please feel free to get in touch.

CUSTOMER SUPPORT:

Email: Crystalkiwi14@gmail.com
Instagram: @Crystal.Kiwi

RESPONSE TIMES

We aim to respond to all enquiries within 1–3 business days, although response times may be longer during busy periods, launches, weekends, or holidays.

ORDER ENQUIRIES

Please include your full name and order number when contacting us about an existing order so we can assist you as quickly as possible.

BUSINESS HOURS

Messages are monitored during normal business hours, but responses may vary depending on workload.

RESPECTFUL COMMUNICATION

Crystal Kiwi reserves the right to refuse service or cease communication where messages are abusive, threatening, inappropriate, or disrespectful.

DISCLAIMER

Messages sent to Crystal Kiwi do not create any obligation to provide refunds, free services, urgent responses, or outcomes beyond those stated in our store policies.