Orders are typically processed within 3–7 business days. For custom or made-to-order items, please allow 7–14 business days for creation and preparation before dispatch, as each piece is made with love, care and intention. Once shipped, delivery times will depend on the postal service and your location. Tracking details will be provided where available.

Tracking is provided where available depending on the shipping service selected at checkout. If tracking applies to your order, details will be sent once your parcel has been dispatched.

Once your order has been dispatched, delivery times are handled by the postal service. Delays can occasionally occur due to busy periods, weather, customs, or courier issues. If your parcel seems significantly delayed, please contact us and we will do our best to help.

Please contact us as soon as possible if you notice an address error. If your order has not yet been dispatched, we may be able to update it. Once an order has been shipped, we cannot guarantee changes or replacements for incorrect addresses provided at checkout.

Spell jars are intention-based spiritual tools created to support specific energies such as love, protection, abundance, healing, confidence, luck, or emotional balance. They are often used as symbolic reminders of your goals, helping you stay aligned with your intentions and personal growth journey.

Ritual oils are commonly used in spiritual practices to support intention setting and energy work. They may be used to dress candles, anoint tools, apply lightly to pulse points where suitable, or used during rituals focused on attraction, grounding, protection, abundance, confidence, or self-love.

Choose the product that best aligns with your current goals, emotions, or the energy you feel most drawn to. Whether you are seeking clarity, healing, love, confidence, protection, or abundance, trusting your intuition is often part of the spiritual journey.

No. All Crystal Kiwi products are sold for spiritual, symbolic, and entertainment purposes only. They are designed to support intention, mindset, and personal energy, but no specific outcomes, manifestations, or life changes can be guaranteed. Results vary from person to person and are often influenced by individual belief systems, actions, and personal circumstances.

Crystal Kiwi currently offers intuitive tarot readings, spiritual guidance, handcrafted spell jars, ritual oils, spiritual art, and personalised intuitive support, all created to bring clarity, reassurance, empowerment, and reflection. Even more spiritual offerings are planned for the future, with exciting ideas already in the works such as detailed astrology reports, crystal healing services, energy-based guidance, and other soulful creations as Crystal Kiwi continues to grow and evolve.

Yes. All readings and spiritual guidance offered by Crystal Kiwi are provided for personal insight and entertainment purposes only. Spirituality is a belief-based practice, and experiences can vary depending on each individual’s mindset, beliefs, intentions, and actions. Many people view spiritual guidance as a supportive tool for reflection, manifestation, and clarity. However, energy and circumstances can shift daily, meaning no specific outcomes, predictions, or results can ever be guaranteed. Crystal Kiwi does not provide readings relating to pregnancy, health, medical matters, legal matters, financial decisions, gambling, or other high-stakes topics. Readings and guidance should not replace professional medical, legal, financial, or mental health advice.

Trust your intuition and choose what you feel most drawn to. Each product is created with a specific intention, and often the one that stands out to you is aligned with what you need most at that time.

No. Readings are intended to offer guidance, perspective, reassurance, and intuitive insight based on the current energy surrounding a situation at the time of the reading. However, no future events, outcomes, timelines, or specific results can ever be guaranteed. Energy, circumstances, and personal paths can shift at any time. Free will, mindset, decisions, and the choices of others always play a significant role in how situations unfold. Readings should be viewed as guidance rather than fixed certainty.

Due to the handmade, spiritual, personalised, and hygienic nature of many Crystal Kiwi products, returns and refunds are not generally offered. However, if there is an issue with your order, please contact us and we will review each situation fairly on a case-by-case basis.

If your item arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the packaging and item. We will review the issue and work with you toward a fair resolution where appropriate.

You can contact Crystal Kiwi via the contact page, email, or Instagram direct message. We aim to respond within 1–3 business days, although response times may vary during busy periods.

Custom requests may be accepted depending on availability, product type, and current workload. If you have something special in mind, you are welcome to submit a custom request through the contact page on the website to discuss your ideas.